We value your feedback. 

If you are unsatisfied with your order, please contact us at info@poundbizness.com and provide us with your order number.  We will gladly replace your order or issue a credit towards a future order.  We are unable to provide refunds.

We are not liable for:

• shipments to the wrong addresses
• return to sender notices
• damages or delays caused by third party carriers such as UPS, USPS or FedEx

We do not provide refunds for shipping fees caused by these issues.  We encourage you to file a claim with the respective carrier if applicable.